General Manager - Resort Operations

General Manager - Operations is responsible for ensuring smooth day-to-day operations of the Resort, maintaining high service standards, coordinating between departments and enhancing guest satisfaction. The role requires strong leadership, problem-solving skills and experience in the Hospitality industry to ensure seamless operations across Front Office, Housekeeping, F&B, Banquet, Resort Operations, Sales and Guest Relations.

Key Responsibilities: 1. Guest Experience & Service Excellence

• Ensure a seamless check-in and check-out experience for guests.
• Address guest complaints and concerns promptly to maintain high satisfaction levels.
• Monitor online reviews and guest feedback, implementing improvements where needed.
• Ensure resort services and amenities meet or exceed guest expectations.
• Operational Management
• Oversee daily resort operations, ensuring all departments function efficiently.
• Conduct regular property inspections to ensure cleanliness, maintenance, and service quality.
• Ensure compliance with health, safety and hygiene standards in all operational areas.
• Work with department heads to implement operational policies and procedures.
• Staff Supervision and Training
• Assist in recruiting, training and supervising Front Office, Housekeeping and F&B teams.
• Monitor staff performance and ensure adherence to service standards.
• Organize regular training sessions to enhance guest service and operational efficiency.
• Revenue & Cost Management
• Support upselling initiatives (Morning Walk, Bullock Cart Ride, Massage, etc.).
• Assist in optimizing room occupancy rates and F&B revenue through strategic planning including achieving Monthly and Yearly Projected Target Revenue.
• Control operational costs by monitoring inventory, energy usage, and departmental budgets.
• Coordination & Communication
• Act as a link between departments to ensure smooth inter-departmental communication.
• Work closely with Front Office, Housekeeping, Maintenance and F&B to address operational challenges.
• Maintain regular communication with the General Manager and senior management regarding operational updates.
• Compliance & Safety
• Ensure adherence to statutory policies and operational regulations.
• Implement safety protocols for guests and employees.
• Oversee crisis management plans for emergencies like fire, medical situations, and power failures.

Qualifications & Experience

• Bachelors degree in Hotel Management or Hospitality.
• 15 to 18 years of experience in hotel operations, minimum 8 Years of experience as General Manager - Operations and preferably in a Luxury Resorts.
• Strong knowledge of F&B operations.
• Experience with PMS (Property Management Systems) and hospitality software is a plus.

Skills Required

• Excellent leadership and team management skills.
• Strong problem-solving and decision-making abilities.
• Ability to handle guest complaints professionally.
• Good understanding of hotel revenue management and cost control.
• Attention to detail and ability to maintain high service standards.
• Strong interpersonal and communication skills in English, Kannada, Hindi, local languages and any Foriegn languages.

Job Type: Full-time

Benefits

• Food and Accommodation provided (preferably Family person).
• Hassan, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Pay: ₹75,000.00 - ₹100,000.00 per month

Benefits

• Food provided

Ability to commute/relocate

• Hassan, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Language

• English, Hindi, Kannada, Tulu, Konkani, Marathi (Preferred)

Willingness to travel

• 100% (Preferred)

Work Location: In person