Front Office Manager, Goa

Front Office Manager, Goa

Job Description

The Front Office Manager oversees all front desk operations, ensuring exceptional guest service that reflects the standards of a luxury hospitality brand. This role is responsible for managing guest experiences, supervising staff, optimizing room revenue, and delivering a seamless arrival and departure experience.

• Guest Experience & Service Excellence
• Deliver personalized, high-end guest service at all touchpoints
• Handle VIP arrivals, special requests, and guest complaints with professionalism
• Ensure guests receive a warm welcome and smooth check-in/check-out
• Maintain strong guest relations and anticipate guest needs
• Front Office Operations
• Oversee daily operations of reception, concierge, bell desk, and guest services
• Ensure compliance with luxury brand standards and SOPs
• Monitor room inventory, availability, and occupancy levels
• Coordinate with housekeeping and maintenance for room readiness
• Team Leadership & Training
• Recruit, train, and supervise employees
• Conduct regular performance evaluations
• Foster a culture of hospitality excellence and teamwork
• Ensure staff grooming and behavior meet luxury standards
• Revenue & Financial Management
• Maximize room revenue through upselling and efficient room allocation
• Monitor budgets, expenses, and departmental costs
• Analyse occupancy reports and forecast demand
• Work closely with sales and reservations teams
• Administrative Duties
• Prepare reports (daily occupancy, revenue, guest feedback)
• Ensure compliance with safety, security, and legal requirements
• Maintain accurate guest records and billing

Key Skills Required

• Bachelor’s degree in Hospitality Management or related field
• 5–8 years of experience in front office operations, preferably in luxury hotels
• Strong leadership and communication skills
• Excellent problem-solving and guest-handling abilities
• Familiarity with hotel management software
• Time management and multitasking