Front Office Executive(Receptionist) - Male

Front Office Executive (Receptionist) - Male

Hearing Solutions is looking for a professional and welcoming Front Office Executive (Male) to be the first point of contact at our center. If you have a presentable personality, excellent communication skills, and a friendly, service-oriented attitude, we invite you to join our team.

Role & Responsibilities

As a Front Office Executive, you'll be responsible for

• Welcome & Assist Customers: Greet customers warmly upon their arrival and provide assistance.
• Information Management: Accurately record customer details and information using official forms and templates.
• Visitor Guidance: Confirm the purpose of each visit (Test, Purchase, Service, Diagnosis, Consultation) and guide customers accordingly.
• Call Handling: Receive and respond to incoming calls, transfer them to appropriate departments, and provide comprehensive information and support to callers.
• Register Maintenance: Maintain walk-in and administrative registers diligently.
• Client Database: Prepare and regularly update the database of client contacts.
• Document Management: Organize and file papers, bills, and important documents systematically.
• Cash & Accounts Handling: Manage cash, deposit cash in the bank, and maintain the daily financial register.
• Inter-departmental Coordination: Coordinate effectively with different departments within the company.
• Reporting: Generate daily reports (Stocks, Sales, Walk-ins, Daily Expenses) and submit them to the Branch Manager.
• Staff Supervision: Supervise the Office Assistant and Housekeeping Staff.
• Event Coordination: Coordinate office events such as interview drives, promotional activities, joining formalities, send-offs, and birthdays.
• Equipment Oversight: Supervise and ensure that office equipment like fax machines, printers, and PABX systems are in working order.
• Maintenance Contacts: Maintain an organized and up-to-date directory of all maintenance staff contact numbers.
• Vendor Management: Manage vendors for stationery, travel agents, courier agents, and all allied third-party service providers.
• Confidentiality: Maintain confidentiality at all times regarding the organization's fiscal and personnel-related information.

Skill Set

• Presentable Personality: Must have a good and presentable personality.
• Communication Skills: Excellent communication skills (both verbal and written) are essential.
• Friendly Attitude: A friendly and approachable attitude will be very helpful.
• Analytical Skills: Good analytical skills are essential.
• Interpersonal/Soft Skills: Possess good interpersonal skills.
• Flexibility: Must be flexible with working hours.
• Computer Knowledge: Good knowledge of computers is required.
• Language Proficiency: Should speak English and Hindi fluently.
• Quick Learner: Must be a quick learner.
• Multi-tasking Ability: Capable of handling multiple tasks simultaneously.
• Service Attitude: Should possess an attitude to serve and help people.
• Customer Service Oriented: Customer Service experience is preferred.
• People Skills: Excellent people skills and the ability to interact effectively with a wide range of clients, staff, and customers.
• Experience: Experience as a Front Office Executive (FOE) in hospitals and clinics is preferable.
• Qualification: Graduation is preferred.
• Age: 19 to 30 years.