Food and Beverage Captain

Company Description Triad Mercantile Group of Hotels is a Guwahati-based hospitality start-up founded in 2020 with a mission to deliver exceptional guest experiences in the mid-range hotel segment. The group focuses on consistent service quality, comfortable accommodations, and value-driven offerings for both business and leisure travelers. As a growing organization, it offers opportunities for team members to contribute to building strong service standards and guest-centric practices. Triad Mercantile Group of Hotels emphasizes professionalism, local market understanding, and continuous improvement in all operational areas. Business inquiries are welcomed via sales@tmhotels.in.

Role Description The Food and Beverage Captain is a full-time, on-site role based in Guwahati, responsible for overseeing daily restaurant and banquet operations. This role includes supervising service staff, coordinating table assignments, ensuring timely and accurate food and beverage service, and maintaining high service standards throughout each shift. The Food and Beverage Captain supports guest satisfaction by responding to requests, resolving concerns, and ensuring a welcoming atmosphere in all dining areas. The role also involves monitoring cleanliness and safety, assisting with staff training, collaborating with the kitchen team, managing basic inventory related to service, and supporting management in implementing operational procedures.

Qualifications

• Candidates should possess strong Supervisory Skills to guide, motivate, and support food and beverage service teams.
• Candidates should possess knowledge of Service Standards and Food Service practices to maintain consistent, high-quality guest experiences.
• Candidates should possess excellent Customer Service and Communication skills to interact effectively with guests and colleagues.
• Relevant experience in hotel or restaurant operations, preferably in a captain or supervisory role.
• Understanding of basic hygiene, safety, and compliance requirements in food and beverage environments.
• Ability to work flexible hours, including evenings, weekends, and holidays as required by hotel operations.
• Diploma or degree in Hotel Management or a related field is preferred but not mandatory, depending on experience.