Director, Managed Review Services

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Position Summary

The Director, Managed Review Services & Growth is a senior leadership role responsible for growing revenue, strengthening client relationships, representing Legal, Compliance & Analytics (LCA) within the country, and improving operational performance across the Managed Review Services business. The role partners with Sales, Client Partners, Marketing, Solutions, and Delivery leadership to win new business, expand existing accounts, and improve profitability across the U.S. and UK markets.

Key Responsibilities

• Lead growth initiatives for Managed Review Services across the U.S. and UK markets.
• Partner with Sales, Client Partners, Solutions, Marketing, and Delivery teams to identify and win new business.
• Drive revenue growth, account expansion, and strong senior-level client relationships.
• Lead or support client presentations, proposals, RFP/RFI responses, pricing, and contract negotiations.
• Represent LCA in country leadership, business reviews, planning forums, and cross-functional governance sessions.
• Lead Managed Review operations, ensuring quality, timely delivery, client satisfaction, and operational efficiency.
• Manage financial performance, including revenue, margin, utilization, budgets, forecasts, and profitability.
• Lead and develop Managed Review teams while driving scalable processes, automation, analytics, and continuous improvement.

Qualifications & Experience

• Bachelor's degree required; advanced degree or JD preferred.
• 10+ years of experience in Managed Review, eDiscovery, legal operations, or related services.
• Proven experience in revenue growth, client management, and operational leadership.
• Strong knowledge of Managed Review, eDiscovery, compliance, and P&L management.
• Strong leadership, communication, negotiation, and stakeholder management skills.

Success in the Role

Success will be demonstrated through sustained revenue growth, stronger client relationships, improved margin and operational efficiency, high-quality service delivery, effective in-country LCA representation, and a scalable Managed Review organization.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.