Customer support needed urgently - Immediate hiring

Roles and Responsibilities

• Provide exceptional customer service through phone calls, emails, or chats to resolve customer queries and concerns.
• Handle customer complaints in a professional manner, escalating issues when necessary to ensure timely resolution.
• Maintain accurate records of all interactions with customers using CRM software.
• Collaborate with internal teams to resolve complex issues and improve overall customer satisfaction.

Desired Candidate Profile

• 0-2 years of experience in BPO/call center environment or related field (freshers welcome).
• Excellent communication skills in English language (written & spoken).
• Strong problem-solving skills with attention to detail.
• Willingness to learn new processes quickly.