Customer Support Executive (International Voice Process)

Key Responsibilities

• Handle inbound and outbound calls with international customers.
• Understand customer concerns and identify reasons for cancellation or discontinuation.
• Convince customers to continue using the company's products or services through effective retention strategies.
• Address customer complaints professionally and provide suitable resolutions.
• Explain product or service benefits, offers, and alternatives to retain customers.
• Maintain customer satisfaction while achieving retention targets and performance metrics.
• Follow company policies, quality standards, and call-handling procedures.
• Maintain accurate customer records and update call details in the system.

Experience: Minimum 1 year Exp retention Mandatory