Customer Support Executive | International BPO | Non Voice

Roles and Responsibility

Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.Utilize strong problem-solving skills to address complex customer complaints and concerns.Collaborate with internal teams to resolve customer issues and enhance overall customer experience.Maintain accurate records of customer interactions using CRM software.Continuously update knowledge of products and services to provide accurate information to customers.Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.Strong problem-solving skills and the ability to think critically and creatively.Ability to work in a fast-paced environment, managing multiple tasks simultaneously.Proficiency in using CRM software and other support tools.Strong attention to detail, ensuring accuracy and quality in work. .