Customer Support Associate US Healthcare Voice Contractual Role

Job highlights

• Fresher or 6+ months in Healthcare BPO with 28+ WPM typing at 98% accuracy and basic US Healthcare knowledge
• Handle inbound/outbound patient care and pharmacy support calls, maintain documentation, ensure HIPAA compliance

Employment Type: Seasonal

Experience: Fresher or 6+ months in Healthcare BPO/Customer Service

Work Mode: Work from Office

Shift: Rotational Night Shift

Requirements

• Typing speed: 28+ WPM with 98% accuracy
• Strong English communication skills (B1H or above)
• Basic knowledge of US Healthcare processes preferred
• Good attention to detail and customer service skills
• MS Office and CRM knowledge is an added advantage

Key Responsibilities

• Handle inbound/outbound calls related to patient care, pharmacy support, grievances, and appeals
• Provide accurate and empathetic customer support
• Maintain timely and accurate documentation
• Collaborate with internal teams for issue resolution
• Adhere to HIPAA and healthcare compliance standards