Customer Support Agent Maradu (India)

Roles and responsibilities Handle inbound and outbound calls from multiple sources and address basic customer queries effectively. Identify and qualify potential leads through calls, emails, and other communication channels. Assist customers in selecting suitable products or services based on their requirements and budget. Direct queries to relevant departments for advanced resolution and ensure timely follow-up. Assign qualified leads to appropriate branches or departments for further processing. Create and manage client WhatsApp groups, providing timely updates and ensuring seamless communication until project completion. Conduct customer satisfaction surveys to gather feedback and identify opportunities for service enhancement. Handle customer concerns and complaints promptly and professionally, ensuring effective resolution. Manage email and social media communications for updates, offers, and announcements. Build and maintain robust client relationships, ensuring a positive experience across all touchpoints. Prepare reports and summaries based on customer satisfaction data to support team performance improvement. Schedule appointments and follow-ups according to client and customer availability. Ensure a skilled, smooth, and shareable customer experience that reflects the company’s brand values.

Pay: Up to ₹35,000.00 per month

Perks

Cell phone reimbursement

Flexible schedule

Provident Fund

Language

Hindi (Required)

English (Required)

Work Location: In person