Customer Support Agent

Roles and responsibilities  Handle inbound and outbound calls from multiple sources and address basic customer queries effectively.  Identify and qualify potential leads through calls, emails, and other communication channels.  Assist customers in selecting suitable products or services based on their requirements and budget.  Direct queries to relevant departments for advanced resolution and ensure timely follow-up.  Assign qualified leads to appropriate branches or departments for further processing.  Create and manage client WhatsApp groups, providing timely updates and ensuring seamless communication until project completion.  Conduct customer satisfaction surveys to gather feedback and identify opportunities for service enhancement.  Handle customer concerns and complaints promptly and professionally, ensuring effective resolution.  Manage email and social media communications for updates, offers, and announcements.  Build and maintain strong client relationships, ensuring a positive experience across all touchpoints. Prepare reports and summaries based on customer satisfaction data to support team performance improvement. Schedule appointments and follow-ups according to client and customer availability. Ensure a professional, smooth, and shareable customer experience that reflects the company’s brand values.

Pay: Up to ₹35,000.00 per month

Benefits

• Cell phone reimbursement
• Flexible schedule
• Provident Fund

Language

• Hindi (Required)
• English (Required)

Work Location: In person