Customer Success Specialist

Pune, India Full-time Customer Success Posted: April 9, 2025

Overview

Support our clients in maximizing value from our financial solutions.

Responsibilities

• Onboard new clients and ensure smooth implementation
• Provide ongoing support and training to clients
• Identify upsell and cross-sell opportunities
• Monitor client health and address concerns proactively
• Collect and share client feedback with product teams
• Build strong relationships with key client stakeholders

Requirements

• 2+ years of experience in customer success or account management
• Strong communication and interpersonal skills
• Problem-solving mindset and attention to detail
• Experience with CRM systems and tools
• Understanding of financial products or services
• Ability to work in a fast-paced environment

Quick Info

Location

Pune, India

Employment Type

Full-time

Department

Customer Success

• Competitive salary and equity options
• Health insurance for you and your family
• Learning and development budget
• Regular team events and activities
• Modern office with all amenities

Our Culture

We encourage creative thinking and new ideas

Growth Mindset

Continuous learning and development

Building with the best tools and practices