Customer Success Manager

Company: TCY

Website: Visit Website

Business Type: Enterprise

Company Type: Product & Service

Business Model: B2B

Funding Stage: Bootstrapped

Industry: Edtech

Job Description

Own the client lifecycle from onboarding to retention, ensuring high engagement, strong relationships, and continuous value realization while driving revenue through renewals and upselling.

Key Responsibilities

• Manage and nurture client relationships to ensure long-term engagement and satisfaction
• Handle client onboarding and ensure smooth product adoption
• Drive recharges and renewals from existing clients
• Identify upsell opportunities and support revenue growth
• Work closely with internal teams to resolve client queries and improve overall experience

Required Skills

• Strong communication and relationship management skills
• Ability to handle client conversations around revenue, renewals, and upselling
• Comfortable with sales-oriented discussions and pricing conversations
• Client handling and problem-solving ability
• Familiarity with CRM tools