Customer Success Associate

Customer Success Executive

Join Outmarch.ai and help shape the future of retail technology!

Outmarch.ai is a fast-growing SaaS retail startup looking for passionate, customer-focused professionals to join our Customer Success team. If you're excited about solving customer challenges, working with cutting-edge technology, and growing in a fast-paced startup environment, we'd love to hear from you!

What You'll Do

1.Manage customer onboarding, implementation, training, adoption, and retention.

2.Build trusted relationships with customers and act as their strategic advisor.

3.Lead implementation projects and ensure smooth customer onboarding.

4.Deliver product training and technical guidance.

5.Collaborate with cross-functional teams to deliver exceptional customer experiences.

6.Track project progress, identify risks, and drive successful outcomes.

7.Contribute to process improvements and customer success best practices.

We're Looking For

• 1+ year of experience in Customer Success, Implementation, Onboarding, Technical Support, Consulting, Sales Engineering, or similar SaaS roles.
• Excellent communication and presentation skills.
• Strong technical aptitude with an eagerness to solve problems.
• Bachelor's or master's degree in computer science, Information Technology, or equivalent engineering discipline.
• Experience working with customers to understand business requirements and implement technology solutions.
• Experience with bug-tracking systems is a plus.
• Retail domain experience is an added advantage.

Freshers with strong technical skills and a passion for learning are also encouraged to apply!

Immediate joiners are preferred.

Why Join Outmarch.ai?

✨ Work with a passionate, high-performing startup team.

✨ Make a real impact on the future of retail technology.

✨ Enjoy a collaborative environment that values innovation, creativity, and ownership.

✨ Learn, grow, and build your career in a fast-scaling SaaS company.

# Office Address

Office No. 501, Amanora Chambers, 5th Floor, East Block, Mundhwa–Kharadi Road, Amanora Park Town, Hadapsar, Pune – 411028.

Work Mode: 100% On-site (Full-time) Monday to Friday

To Apply

Share your resume with HR Vaishnavi Pandit at- vaishnavi.pandit @outmarch.io

Pay: ₹200,000.00 - ₹500,000.00 per year

Benefits

• Flexible schedule
• Paid sick time
• Paid time off

Work Location: In person