Customer Service Support Advisor

Req ID: 63434

Job Function: Business Services & Operations

Posting Start Date: 08/10/2026

Posting End Date: 22/10/2026

Division: UK Business

Job Location: IND-Gurugram-IQ

Advertised Salary: competitive

About the role

The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision.

What you’ll be doing

• Assists in the implementation of specific Customer Service management plans under supervision.
• Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision
• Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
• Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
• Assists in the implementation of continuous improvement opportunities to improve the customer service team processes.

Essential Skills / Experience

Desirable Skills / Experience

Our Package