Customer Service Operations Specialist

Company Description Overseas Public Relationship Collaboration is an organization focused on supporting individuals and businesses with international engagement and coordination. The company works to streamline communication, build strong relationships, and ensure smooth collaboration across borders. Team members collaborate closely to provide reliable service and maintain high standards of professionalism. The work environment emphasizes accountability, adaptability, and a commitment to customer-focused solutions.

Role Description The Customer Service Operations Specialist is a full-time, on-site role based in Jalandhar. This position is responsible for handling customer inquiries, resolving issues, and ensuring a consistent, positive experience across all service channels. Daily tasks include managing service workflows, tracking and reporting key customer service metrics, coordinating with internal teams to address service concerns, and maintaining accurate records of customer interactions. The specialist will monitor customer feedback, identify trends, and recommend process improvements to enhance satisfaction and operational efficiency. This role involves working closely with management to support service policies, uphold quality standards, and contribute to a professional and supportive customer environment.

Qualifications

• Candidates should possess skills in Customer Service Operations and Service Operations to manage day-to-day service activities and process workflows.
• Candidates should possess skills in Customer Support and Customer Satisfaction to handle inquiries, resolve issues, and maintain a high-quality customer experience.
• Candidates should possess strong Analytical Skills to interpret service data, identify trends, and recommend operational improvements.
• Additional beneficial qualifications include excellent verbal and written communication, strong interpersonal skills, and the ability to work effectively in an on-site team environment.
• A bachelor’s degree in business, communications, or a related field, and prior experience in customer service or operations roles is preferred.