Customer Service Executive (CSE) (Somajiguda)

We are looking for a dedicated and detail-oriented Customer Executive to join our team. You'll handle customer inquiries, process flight bookings, provide visa processing support, and offer expert guidance on holiday packages to destinations over the world.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat regarding flights, holiday packages, and visa services
• Process flight reservations, manage queries, and ensure accurate booking details
• Guide customers through visa application processes and documentation requirements
• Present and sell customized holiday packages to destinations worldwide
• Address customer complaints, resolve issues, and turn dissatisfied customers into brand advocates
• Maintain regular follow-ups on pending bookings and customer queries
• Collaborate with the sales team to convert inquiries into confirmed bookings
• Maintain accurate customer records and booking details in CRM systems
• Provide regular updates on customer interactions and booking conversions to management

Administrative & Reporting

• Maintain accurate records of bookings and financial transactions.
• Prepare reports on sales performance and customer feedback.
• Monitor industry trends and competitor activity.

Qualifications

• Bachelor's Degree minimum (any stream).

Graduation Year: Pass out between 2022 - 2026

Experience: Fresher to 2 years of experience maximum

• REQUIRED SKILLS

Customer Service Excellence - Proven ability to handle inquiries professionally and patiently

• Communication - Fluent in English (Telugu & Hindi )
• Sales Orientation - Ability to identify customer needs and recommend appropriate solutions
• Technical Aptitude - Comfortable with email platforms, and booking software
• Multitasking - Ability to handle multiple customer interactions and prioritize effectively
• Attention to Detail - Accuracy in booking details and customer information
• Problem-Solving - Proactive approach to resolving issues creatively

Adaptability - Flexibility to handle diverse customer profiles and situations

WHY JOIN US

Market-competitive salary: 16,000 - 26,000/month based on experience and performance

Free Meals: Complimentary food during office hours

Career Growth: Rapid advancement opportunities in a growing company

Training & Development: Comprehensive training on travel industry and soft skills

Dynamic Team: Work with a young, collaborative, energetic team

Global Exposure: Work with international clients and diverse destinations

Performance Incentives: Bonus structure for high performers

Prime Location: Located in Somajiguda, easily accessible by public transport

CONTACT & LOCATION

Kandala Travel & Holidays102, 1st Floor, Olbee Centre Business CenterRaj Bhavan Road, SomajigudaHydera

+91-XXXXXXXXXX / 13 / 14

Job Type: Full-time

Benefits

• Food provided
• Health insurance
• Paid time off

Compensation: 16,000.00 - 26,000.00 per month

Benefits

• Food provided
• Paid time off

Work Location: In person .