CRM real estate

Company Description One S K Realty & Infra is a growing real estate and infrastructure company focused on delivering residential and commercial projects in Mumbai and surrounding regions. The organization emphasizes transparent transactions, customer-centric service, and long-term value creation for clients and investors. Team members collaborate closely across sales, operations, and customer service to support project delivery and client satisfaction. The company offers opportunities to develop expertise in real estate, property management, and customer relations within a dynamic work environment.

Role Description This is a full-time, on-site CRM Real Estate role based in Mumbai. The role involves managing and updating customer data in CRM systems, tracking leads and inquiries, and ensuring timely follow-up with potential and existing clients. The CRM specialist will coordinate with the sales team to support conversion efforts, prepare reports on customer interactions, and monitor the status of bookings and payments. Daily responsibilities include handling customer queries, maintaining accurate documentation, and collaborating with project and marketing teams to improve customer engagement. The role also requires contributing to process improvements that enhance customer experience and retention.

Qualifications

• Candidates should possess strong Customer Relationship Management (CRM) skills, including experience working with CRM software and managing customer data.
• Candidates should possess effective Communication skills, with the ability to handle client interactions professionally and coordinate with internal teams.
• Candidates should possess solid Sales skills, including lead handling, follow-up, and support for closing deals in a real estate environment.
• Candidates should possess Analytical Skills to interpret CRM data, generate reports, and identify trends that support business decisions.
• Candidates should possess Project Management skills to track customer-related activities across different stages of the real estate transaction lifecycle.
• Relevant experience in real estate, property sales, or customer service is beneficial.
• Comfort with MS Office tools and basic reporting, along with attention to detail and organizational skills.
• Minimum of a bachelor’s degree in business, marketing, real estate, or a related field is preferred.