Clinical Transformation

Position Summary The Clinical Transformation Manager Cardiac Sciences is responsible for the end-to-end operational, financial, and clinical quality performance of the Cardiac Sciences Speciality, including Cardiology, Cardiac Surgery (CTVS), Interventional Cardiology (Cath Lab), Structural Heart , Cardiac Rhythm management and Cardiac Critical Care/CTICU. The role bridges clinical excellence with business growth, acting as the single point of Interface for the Speciality’s P&L, patient experience, physician relations, and strategic development & innovation with sub-speciality therapeutic development of the area

Key Responsibilities

• Strategic & Business Growth
• Develop the annual business plan for the Cardiac Sciences speciality, including volume growth, revenue targets, and market share objectives.
• Identify opportunities to expand service offerings (e.g., Develop & establish structural heart programs, TAVR, EP/device therapy, heart failure clinics, Atrial fibrillation offerings etc
• Monitor referral networks with cardiologists, physicians, and corporate/insurance partners, with hospital / unit level market development team, referral marketing team & corporate marketing team
• Benchmark Clinical speciality performance against competitor institutions and national/international standards.
• Operations Management
• Monitor OPD volumes & growth across major Units, Procedure volumes for Cath Lab, Cardiac OT, CTICU, and cardiac wards, ensuring optimal bed and resource utilization.
• Monitor & provide strategic guidance to Unit level Clinical Trx Manager - Cardiac Sciences for patient flow, TAT (turnaround times) for procedures, and elective/emergency case scheduling in coordination with clinical teams.
• Monitor and facilitate optimize equipment utilization, procurement planning, and consumable/implant inventory (stents, valves, devices) in partnership with biomedical and supply chain teams & unit level Clinical Trx manager
• Financial Performance
• Monitor the P&L for the clinical specialty : revenue, cost of care, contribution margin etc & report dashboard to Leadership
• Track case costing, package pricing, and payer mix (cash, insurance, TPA, government schemes).
• Facilitate any cost optimization initiatives with Hospital units without compromising clinical quality.
• Prepare monthly/quarterly MIS reports and present performance reviews to leadership.
• Quality, Safety & Compliance
• Ensure adherence to NABH/JCI and other regulatory/accreditation standards specific to cardiac care.
• Monitor clinical quality indicators — door-to-balloon time, surgical site infection rates, CTICU mortality/morbidity, readmission rates, complication rates.
• Facilitate root cause analysis (RCA) for major adverse events and drive corrective/preventive action plans, with consistent support from Unit DMS
• Champion patient safety protocols and infection control practices in major units, for Cardiac sciences , with execution by unit DMS, nursing & unit Quality team
• Physician & Stakeholder Relations
• Serve as the primary liaison between hospital administration leadership and cardiac consultants/surgeons, across major units
• Support recruitment, onboarding, and retention of cardiac specialists.
• Manage relationships with device/pharma Cos for driving Enterprise value for Apollo and coordinate with group procurement office for major strategic clinical events, strategic clinical & financial grant etc
• Patient Experience
• Drive initiatives to improve patient and family satisfaction scores (HCAHPS or equivalent).
• Oversee if any major grievance redressal specific to the clinical speciality & help & guide the unit level Clinical Trx manager
• Monitor implementation of clear communication protocols for pre-op counselling, informed consent, and discharge planning across major units for Cardiac sciences
• People Management
• Mentor unit level Clinical Trx manager/ Coordinator
• Facilitate & coordinate training and CME programs for clinical and nursing staff.
• Data & Reporting
• Maintain dashboards for volumes, outcomes, revenue, and quality metrics.
• Support clinical research, registries, and outcome publication initiatives where applicable.
• Set up Clinical Governance cadence & present quarterly clinical speciality performance dashboards to CMS & Leadership and hospital leadership as per regular frequency/ governance cadence

Key Result Areas (KRAs) / KPIs

Area

Sample Metric ( for the Speciality)

Volume Growth

OPD footfalls, OP-IP conversion, Cath Lab procedures, surgical volumes (YoY growth), Cardiac Rhythm devices procedure volume, Referral pipeline to Heart Tx & conversion

Financial

Revenue, cost per case, YOY procedure / volume growth, market share

Quality

Door-to-balloon time, SSI rate, CTICU LOS, 30-day readmission

Patient Experience

Satisfaction score, complaint resolution TAT

Operational Efficiency

Cath Lab/OT utilization %, bed occupancy, turnaround time

Compliance

NABH/JCI audit scores, zero regulatory non-conformances

Required Qualifications

• Bachelor’s in Medicine ( MBBS) , with MD / MS or Bachelor's/Master's in Hospital Administration (MHA/MBA-Healthcare), Nursing, or allied health sciences; a clinical background (medicine,nursing/paramedical) may be preferred for this speciality, but not mandatory
• 10-15 years of overall healthcare management experience, with at least 4–5 years in cardiac sciences/critical care operations or service line management is preferred
• Prior experience in a NABH/JCI accredited tertiary care or cardiac specialty hospital preferred.

Key Skills & Competencies

• Strong understanding of cardiac care clinical pathways and terminology
• Clinical Leadership, Clinical Transformation & Innovation
• Drive sub-speciality Clinical Programs execution under Cardiac Sciences
• Financial acumen — P&L understanding, costing, budgeting
• Strong Stakeholder connect & management, especially with senior consultants/surgeons
• Data-driven decision-making and dashboard/MIS proficiency
• Change management
• Strong on-ground execution experience for clinical programs at scale
• Crisis management and composure under high-acuity operational pressure
• Excellent communication, negotiation, and interpersonal skills
• Familiarity with HMIS/EMR systems and healthcare analytics tools