Clinical Customer Success & Patient Outreach Intern

Clinical Customer Success & Patient Outreach Intern

Openings: 2

Type: Internship

Duration: 3 to 6 months

Compensation: Competitive with market standards, with performance linked incentives

Full time opportunity: Available for exceptional performers

About the role

Your Metabolic Doctor, yMD, is looking for two energetic and ownership driven interns to work across patient outreach, customer success, lead management and sales.

This is a hands on role. You will directly interact with prospective patients and help move them from first enquiry to consultation, onboarding and continued engagement.

What you will do

• Reach out to prospective patients through calls, WhatsApp and email
• Understand patient needs and qualify incoming leads
• Explain yMD services clearly and professionally
• Schedule consultations and support patient onboarding
• Follow up consistently with interested patients
• Re engage leads who did not complete their booking
• Maintain CRM records and update every meaningful interaction
• Track leads from enquiry to consultation and conversion
• Identify common questions, objections and drop off points
• Coordinate with the clinical and operations teams
• Help improve outreach scripts, follow up workflows and patient journeys
• Work towards defined outreach and conversion goals
• Who should apply

You may be a good fit if you

• Communicate confidently in English and Hindi
• Are comfortable speaking with new people
• Can persuade without being pushy
• Are disciplined with follow ups
• Are organised and comfortable using CRM or structured data
• Are comfortable working with targets
• Take ownership of outcomes
• Are interested in healthcare, customer success, sales, startups or growth

Prior healthcare experience is not mandatory.

We care more about your communication, ownership, discipline and ability to execute.

What you will learn

You will get practical exposure to

• Healthcare customer acquisition
• Patient outreach
• Customer success
• Consultative sales
• CRM and lead management
• Conversion funnels
• Consumer healthcare behaviour
• Healthcare growth and startup operations
• How to apply

Please send your CV along with short answers to the following questions

• What does acquiring a customer mean to you What would you consider successful customer acquisition, and what would not count as acquisition
• What do Customer Success and Patient Outreach mean to you, especially in healthcare
• What is your definition of sales

We are not looking for textbook answers. We want to understand how you think about customers, patients, ownership and outcomes.

Send your application to

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Exceptional performers may be considered for a full time Customer Success or Growth role after the internship.