Client Success & Operations Executive

KOKOED | Hyderabad / Telangana & Andhra Pradesh

At KOKOED, we're building an AI-powered Academic Operating System for schools, helping teachers, students, and school management work more effectively.

We're looking for a proactive, organised, and people-oriented individual to join our team and help us manage client relationships, onboard schools, and ensure our partner schools get the most out of our platform.

This is a hands-on role for someone who enjoys interacting with people, solving problems, and getting things done in a fast-paced startup environment.

What You'll Do

• Client Onboarding: Coordinate with schools after they come onboard, help them get started with the platform, and ensure a smooth onboarding experience.
• Client Support: Be the first point of contact for partner schools, understand their issues, resolve basic queries, and coordinate with the internal team when needed.
• School Visits: Visit schools whenever required to assist with onboarding, platform adoption, training, and relationship management.
• Relationship Management: Regularly follow up with school principals, coordinators, teachers, and management to ensure they have a positive experience with KOKOED.
• Operations & Coordination: Manage follow-ups, maintain client records, track pending tasks, and ensure nothing falls through the cracks.
• Feedback & Improvement: Collect feedback from schools, identify recurring challenges, and communicate them to the product and engineering teams.
• General Execution: Take ownership of day-to-day operational tasks and help the team execute efficiently.

Who We're Looking For

• Freshers or candidates with 1–2 years of experience in customer success, client servicing, operations, education, or a similar role.
• Good communication and interpersonal skills.
• Comfortable interacting with school principals, teachers, and management.
• Willingness to travel to schools as and when required. Travel allowance will be provided.
• Organised, dependable, and proactive, with a strong sense of responsibility.
• Comfortable using basic digital tools such as Google Sheets, Google Docs, email, and web applications.
• Someone who takes initiative, learns quickly, and follows through on commitments.

Why Join KOKOED?

• Work directly with the founding team in an early-stage startup.
• Get hands-on experience in client management, business operations, and the education technology sector.
• Take ownership of real responsibilities and see the direct impact of your work.
• Learn how a technology startup builds products, serves customers, and scales operations.