City Operations Head

Job Title

City Ops Manager - NCR

Job Category

Business Operations

Location

Gurgaon

Workplace Type

On-site

Experience

4+ Years

Position Type

Full time

About the role

The City Operations Manager will oversee the daily operations and sales activities of multiple gym locations within the city. This role requires a blend of operational expertise and sales acumen to drive performance, enhance customer satisfaction, and achieve financial targets. The ideal candidate will possess strong leadership skills, a strategic mindset, and a passion for fitness and wellness.

Roles & Responsibilities

• Operational Management:
• Oversee the day-to-day operations of multiple gym locations, ensuring they operate efficiently and effectively.
• Implement and enforce operational policies and procedures to ensure consistency across all sites.
• Manage facility maintenance and ensure compliance with health and safety regulations. ○ Monitor and report on key performance indicators (KPIs) related to operations and customer satisfaction.
• Sales and Revenue Growth:
• Develop and execute sales strategies to achieve and exceed revenue targets for each location. ○ Collaborate with the BTL team to create and implement promotional campaigns and initiatives. ○ Analyze sales data to identify trends, opportunities, and areas for improvement.
• Train and mentor sales teams to enhance their performance and customer engagement skills.
• Team Leadership:
• Recruit, train, and manage staff, including operations and sales personnel, ensuring high levels of performance and motivation.
• Conduct regular performance reviews and provide feedback to staff to support their professional growth.
• Foster a positive and collaborative work environment that aligns with the company’s values and culture.
• Customer Experience:
• Ensure a high standard of customer service across all gym locations, addressing any issues or concerns promptly.
• Implement customer feedback mechanisms to continuously improve the customer experience.
• Develop and maintain strong relationships with members, encouraging retention and referrals. 5. Financial Management:
• Prepare and manage budgets for each location, monitoring expenses and revenues to ensure financial targets are met.
• Analyze financial reports and develop strategies to optimize profitability and operational efficiency.
• Strategic Planning:
• Collaborate with senior management to develop and execute strategic plans for city-wide growth and expansion.
• Identify market trends and opportunities to drive business development and enhance competitive positioning.

Qualifications -

• Bachelor’s degree in Business Administration, Management, or a related field. An MBA or relevant advanced degree is a plus.
• Minimum of 5 years of experience in operations management, preferably within the retail or fitness industry.
• Proven track record of achieving sales targets and managing multiple locations.
• Strong leadership and team management skills with the ability to inspire and motivate staff.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in using business software and systems for operations and sales management.
• Ability to work flexible hours, including evenings and weekends, as required.