Circle Account Manager

Job Purpose

The role is mainly responsible for business management & growth in the defined circle. The key responsibilities include the achievement of Sales AOP for the circle, Circle Customer Account Management, internal & external stakeholder management, and accurate collections driven by mitigation and timely resolution of billing related disputes.

The incumbent will be broadly responsible for the following

• Proactively track the status of all circle level collections against receivables and closely monitor the ageing of receivables.
• Provide status updates to Manager on a periodic basis with details of amount due for specific accounts, current status, action plan for recovery, etc.
• Plan and execute visits to all clients within the circle and build strong relationships with circle level customer stakeholders to ensure timely and
• comprehensive collection of dues
• Engage with the internal finance teams to ensure accurate and detailed reconciliation of payments against invoices raised. Carry out timely resolution of collections related issues (through credit / debit notes, where required).

Job Responsibilities

Collections

· Ownership of 100% collection as per Monthly Target

· DSO and Aging of outstanding

· Red flag any issue anticipated to have adverse impact on timely collection of dues.

· Internal customer on boarding for the support required in terms of timely collections.

· Adherence to Collection Process and Escalation Matrix.

Customer Engagement and Sales Funnel Generation

· Circle account management for MNO and ISP at N-1 level

· ZBM relationship management / BSNL SSA level mapping

· Driving Customer satisfaction across MNO team

· Sales and Revenue target achievement for Anchor/ Colo for the respective account

· Sales Funnel generation

· Customer DPR reporting

· Internal reporting – Account Wise

· Validation of customer inputs in SR, SO, RFAI for ER

· Reconciliation with customer and coordination with ER

Dispute Resolution

· Accurate reporting of Outstanding & Billing Disputes

· Mitigation & Resolution of billing disputes in a timely manner

Engagement with Circle Level Client Stakeholders

· Strong Customer Relationship & Business Engagements.

· Daily / Weekly interactions with Operator execution teams at Circles.

· Drive C-SAT process at circles and own continuous improvement plan internally & externally.

· Manage issues raised by OPCOs that impact New Business & Collections

· Create Customer delight across the spectrum of external stakeholders

Accurate Market Intelligence & Timely Information Sharing

· Monthly Market Share Analysis & Reporting

· Order Win / Loss Analysis

· Engagement with the Operator teams for emerging requirements and business trends

Educational qualifications preferred

• Degree: MBA (preferred) / Graduate (B. Com. preferred)
• Full time degree from a recognized institute

Required work experience

• Industry: Telecommunications
• Role: Collections / Sales
• Years of experience: Minimum 5 years of experience in a sales / collections role