Business Development & Customer Success Executive

⚠️

IMPORTANT – PLEASE READ BEFORE APPLYING

This is an

onsite position based in Kochi, Kerala

.

We are looking for candidates who are

✅ Comfortable with the salery prescribed below.

✅ Willing to

relocate to Kochi

if currently residing elsewhere

✅ Comfortable working

onsite from our Kochi office

✅ Interested in a customer-facing role involving software demos, client interaction and business development

Please apply only if you are comfortable with the above salary and are willing to work/relocate to Kochi.

Remote or hybrid work is

not available

for this position.

🚀

We're Hiring – Business Development & Customer Success Executive

PETAERA TECHNOLOGIES LLP | Kochi

We are looking for a motivated and people-oriented

Business Development & Customer Success Executive

to join our team and take ownership of customer interactions for

PracMind

, our software platform for mental health professionals.

This is a customer-facing role that combines

software demonstrations, customer relationship management, business development and product communication

.

What you'll be doing

• Conduct online and onsite demonstrations of PracMind.
• Communicate with prospective customers and understand their requirements.
• Follow up with leads and assist in converting them into customers.
• Maintain relationships with existing PracMind customers.
• Assist customers with onboarding and understanding the software.
• Coordinate with our technical team whenever customer issues or support requirements arise.
• Understand how customers use the product and provide useful feedback to our product team.
• Identify usability issues, customer requirements and opportunities for product improvement.
• Coordinate with the marketing team regarding campaigns and lead generation.
• Create content related to PracMind and its features for social media and other marketing channels.
• Participate in creating product videos, feature explanations, reels, presentations and other promotional content.

Who we're looking for

• Good communication and presentation skills.
• Comfortable speaking with professionals and business owners.
• Confident in conducting software demonstrations.
• Interested in sales, customer success and technology.
• Able to understand customer requirements and communicate them clearly to the technical/product team.
• Good Malayalam and English communication skills.
• Willing to work from our Kochi office and attend client meetings when required.

Preferred

⭐ Prior experience in

software/SaaS sales or customer success

⭐ Experience handling software demos and client relationships

⭐ Experience creating

social media/content marketing materials

⭐ Experience creating reels, videos, product explainers or other digital content A technical background is

not mandatory

. What matters more is your ability to understand a software product, communicate its value and build a good relationship with customers.

Compensation

💼

₹25,000/month fixed salary

There will be

no performance incentives during the initial period

. A performance-based incentive structure may be introduced later based on the role, sales performance and company requirements.

📍

Location

Kochi, Kerala

🏢

Work Mode

Onsite

🚚

Relocation

Candidates from outside Kochi must be willing to relocate.

Please apply only if you are comfortable with the ₹25,000/month salary and are ready to work/relocate to Kochi.

If you enjoy

communicating with people, explaining products, creating content and helping customers

, this could be a great opportunity to grow with a technology startup.

📩 Send your resume to info@petaera.com