Branch Service Officer

Group Company: AU Small Finance Bank Limited

Designation: Branch Service Officer

Office Location

Position description: Responsible for handling customer service and branch operations, ensuring high service standards and compliance.

Primary Responsibilities

• - Handle walk-in customers
• Resolve queries and complaints
• Assist in account opening and transactions
• Ensure compliance with KYC norms

Additional Responsibilities

• - Support branch operations
• Participate in local marketing activities

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:
• Academic score: Minimum 50%
• Institution tier: Tier 2 / Tier 3

Required Certification/s: NA

Required Training/s: Customer Service, Core Banking Systems

Required Work Experience

• Industry: Banking, Financial Services
• Role: Customer Service, Teller
• Years of experience: 1 to 3

Key Performance Indicators: - Customer satisfaction score

• Query resolution time
• Compliance adherence

Required Competencies: - Customer Orientation

• Communication Skills
• Problem-solving
• Attention to Detail

Required Knowledge: - Banking products

• KYC norms
• Branch operations

Required Skills: - Interpersonal skills

• MS Office
• CRM usage

Required Abilities

• Physical: NA
• Other: Patience, Empathy

Work Environment Details: Branch-based, customer-facing

Specific Requirements

• Travel: Minimal (local marketing)
• Vehicle: Two-Wheeler Vehicle
• Work Permit: Must be authorized to work in India

Other Details

• Pay Rate: Fixed + Incentives
• Contract Types: Full-time, Permanent
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation: