Branch Manager

Kotak Mahindra Bank is seeking a customer-focused Branch Manager for our Nathdwara branch, combining strategic leadership with frontline service to empower local customers and drive sustainable growth in a vibrant market. You will lead a high-performing team, ensure compliant operations, and partner with customers to craft financial solutions that improve lives while upholding the bank’s trusted brand and community presence.

Responsibilities

Prepare branch strategy and daily operations plan to maximize growth, service quality, and risk controls in alignment with bank goals.

Coordinate sales activities and service delivery to achieve cross-sell targets and deepen customer relationships across personal, SME, and wallet segments.

Advise on operational procedures and policy adherence to ensure seamless customer experiences and regulatory compliance across all channels.

Monitor branch performance dashboards and implement corrective actions to improve efficiency, revenue, and customer satisfaction.

Develop and mentor staff through coaching, performance reviews, and structured development plans to elevate team capabilities.

Oversee cash management, security protocols, and reconciliation processes to safeguard assets and reduce loss exposure.

Lead recruitment, onboarding, and scheduling to maintain adequate staffing and peak-hour coverage.

Collaborate with regional teams to execute product launches, campaigns, and community outreach initiatives.

Foster a customer-centric culture by modeling professional conduct, ethical practices, and proactive risk management.

Ensure accurate financial reporting, auditing readiness, and timely regulatory submissions consistent with policy requirements.

Engage with customers to understand financial needs and present tailored lending, deposit, and treasury solutions.

Partner with sales and risk teams to assess credit proposals and ensure responsible lending decisions.

Drive customer retention programs and complaint resolution processes to sustain trust and loyalty.

Represent the branch in local community initiatives to build brand awareness and strengthen external partnerships.

Kotak Mahindra Bank is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.