Branch Manager

Kotak Mahindra Bank is seeking a Branch Manager in Ajmer, Rajasthan, to lead a dynamic retail banking team with a customer-centric approach and a commitment to responsible growth. The ideal candidate inspires trust, champions operational excellence, and fosters financial inclusion while upholding the bank’s standards of service, compliance, and integrity.

Responsibilities

Lead branch sales and service strategies to achieve growth targets through proactive customer engagement and cross-selling of banking products.

Oversee day-to-day branch operations, ensuring accuracy, security, and compliance in cash handling, settlements, and transaction processing.

Drive customer experience improvements by monitoring service levels, resolving escalations, and implementing process enhancements at the branch level.

Coach and mentor branch staff to build high-performing teams with clear development plans and succession readiness.

Coordinate risk management activities by reviewing risk events, enforcing controls, and reporting to regional risk officers.

Ensure strict adherence to regulatory and internal policies in all banking activities and customer interactions.

Manage branch financial performance through budgeting, cost control, and performance analytics.

Foster community relationships by representing the bank in local events and collaborating with business partners.

Lead recruitment, onboarding, and ongoing performance management of branch associates to maintain a strong talent pipeline.

Support digital banking adoption by promoting self-service channels and assisting customers with digital onboarding and transactions.

Monitor credit discipline at the branch level by reviewing loan proposals, approvals, and post-disbursement oversight.

Establish and maintain strong customer relationships by addressing needs, solving problems, and ensuring satisfaction.

Collaborate with product teams to tailor offerings to the Ajmer market and customer segments.

Drive adherence to data privacy and information security policies in all customer interactions and operations.

Kotak Mahindra Bank is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.