Associate - Learning & Development

Job Summary

As a Learning & Development Associate, you will own the end-to-end training and readiness journey for Filo’s Ground Coordinators (GCs). You will design and deliver training on Filo and state/district programs, tools, workflows and field processes, conduct hands-on practice and mock demos, and evaluate readiness before deployment. The role requires strong instructional design, execution and stakeholder management skills, with a clear focus on ensuring GCs are confident, capable and field-ready.

What you'll do

• Own the end-to-end training journey for Ground Coordinators (GCs), from onboarding and instruction through practice and readiness evaluation.
• Develop structured training content covering Filo/state/district program objectives, workflows, operating standards and field execution expectations.
• Design practical learning modules for Filo's app, SSK tools, reporting workflows, attendance processes and common troubleshooting scenarios.
• Deliver instructor-led and hands-on training sessions that translate program requirements into clear field-level execution.
• Build mock demos, simulations and practice exercises that replicate real school, teacher and student-facing situations.
• Evaluate GC readiness through assessments, demonstrations, role plays and structured feedback against defined execution standards.
• Identify recurring capability gaps from assessments, field feedback and operational observations, and convert them into training interventions.
• Improve training content and delivery continuously using readiness data, learner feedback and field-performance signals.
• Drive alignment on KPIs, reporting processes, escalation protocols and attendance requirements so GCs understand both what to execute and how success is measured.
• Enable a consistent training-to-field transition by ensuring GCs meet defined readiness standards before independent execution.

What we're looking for

• 2–3 years of experience in training, learning & development, training operations, capability building, academic operations or a similar execution-focused role.
• Experience designing and delivering structured training programs for frontline, field, academic or operational teams.
• Strong ability to convert complex processes, tools and operating requirements into simple, practical learning material.
• Experience creating assessments, mock exercises, demonstrations, simulations or other mechanisms to evaluate practical readiness.
• Comfortable working with digital tools, dashboards, Google Workspace/Sheets and operational reporting systems.
• Ability to diagnose learning gaps using assessment results, feedback and operational data rather than relying only on participant feedback.
• Strong stakeholder management capability across operations, program teams and field teams.
• Ability to independently manage multiple training batches, timelines and readiness milestones.
• Strong written and verbal communication with the ability to train field teams in a clear, structured and practical manner.
• Demonstrated ownership of training outcomes rather than only training logistics or coordination.

Pay: ₹400,000.00 - ₹500,000.00 per year

Benefits

• Health insurance
• Provident Fund

Work Location: In person