Assistant Manager Reservation

Job Description

• Assist the Reservations Manager in managing the daily operations of the Reservations Department.
• Supervise and support Reservations Agents in handling individual, group, corporate, and travel-agent reservations.
• Ensure all reservations are accurately entered, updated, confirmed, modified, and cancelled in the hotel system.
• Monitor room availability, rates, restrictions, and inventory to maximize occupancy and revenue.
• Coordinate with Front Office, Sales, Revenue Management, Housekeeping, and other departments regarding room availability and guest requirements.
• Review daily reservation reports, arrivals, cancellations, no-shows, and amendments.
• Monitor overbooking levels and coordinate appropriate actions and Front Office.
• Ensure reservations are processed according to hotel policies, standards, and procedures.
• Assist in managing VIP, repeat, group, and special-request reservations.
• Ensure accurate billing instructions, payment guarantees, room types, packages, and special requests are recorded.
• Handle guest and travel-agent inquiries professionally and resolve reservation-related issues promptly.
• Support the training, coaching, and development of Reservations Agents.
• Monitor team performance and ensure departmental standards are consistently maintained.
• Assist with forecasting occupancy and identifying opportunities to increase room revenue.
• Maintain effective communication with Sales and Revenue Management regarding rates, promotions, groups, and business opportunities.
• Ensure all reservation records and guest information are handled accurately and confidentially.
• Prepare and review departmental reports and provide relevant information to management.
• Ensure compliance with hotel standards, brand standards, and applicable policies and procedures.
• Perform other duties and responsibilities as assigned by the Reservations Manager or management.

Qualifications

• Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
• Minimum 2–3 years of experience in hotel reservations or front office operations, preferably with supervisory experience.
• Good knowledge of hotel reservation systems and PMS.
• Knowledge of Opera PMS or similar hotel systems is an advantage.
• Good understanding of room types, rates, availability, packages, and reservation procedures.