Assistant Director – Business Training

JOB SUMMARY

This role is responsible for leading end-to-end process training strategy and execution for one of the strategic business verticals at Access Healthcare Services. The Assistant Director will lead a team of process trainers and supervisors based in Chennai. This is a work-from-office role focused on driving training effectiveness, operational readiness, and alignment with business goals.

JOB LOCATION: Chennai

Key Responsibilities

Training Management

• Develop, implement, and continuously enhance training curricula using instructor-led, CBT, and multimedia learning solutions to meet business objectives and learner needs.

Cross-functional Collaboration

• Collaborate with business units and internal/external SMEs to develop learning programs aligned to organizational competencies and strategic goals.
• Partner with Operations and Quality teams to identify capability gaps and drive continuous learning initiatives, including refresher training, BQ programs, process updates, and cross-skilling.

Governance and Reporting

• Monitor training effectiveness through data analysis and reporting, providing weekly dashboards and management insights to the Chief Delivery Officer and Vice President – Training.
• Participate in projects as directed by CDO or VP – Training

People Management

• Lead, coach, and develop managers and trainers while fostering a culture aligned with organizational values and continuous learning.
• Manage division budgets

Education

• Undergraduate Degree in English, Management, Training & Development, or a related field.
• Additional certifications in Training & Development, Instructional Design, or Healthcare RCM will be an added advantage.

Experience and Qualification

Experience

• 12+ years of experience in RCM BPO domain
• Minimum 5 years of experience in Training function
• Should currently be at Senior Manager level or above for at least 2 years

Key Skills

• Training Strategy & Learning Program Management
• Curriculum Design & Instructional Development
• Leadership & People Development
• Stakeholder & Client Management
• Learning Technologies (CBT, LMS, Multimedia)
• Data Analytics & Training Governance
• Change Management & Coaching
• Budget & Resource Planning

Work type

• Full-Time
• Work from Office