Assistant Branch Manager-Inbound

Kotak Mahindra Bank is seeking an engaging Assistant Branch Manager-Inbound to lead inbound customer experiences with care and efficiency in Rajasthan. This role energizes a high-performing team to deliver seamless service, drive customer trust, and contribute to the branch’s growth with a focus on compliance, risk control, and sales excellence.

Responsibilities

Coordinate daily branch operations to ensure smooth cash handling, settlement, and reconciliations while maintaining accuracy and compliance.

Drive inbound customer engagement by resolving inquiries, guiding product selection, and creating a positive service experience that strengthens loyalty.

Oversee teller and support staff performance through coaching, training, and timely feedback to achieve service and efficiency targets.

Monitor and enforce KYC/AML controls and risk management practices across all customer interactions and documentation.

Lead customer onboarding, credit applications, and document collection processes to expedite approvals while ensuring policy compliance.

Collaborate with sales teams to promote bank products and services that meet customer needs and revenue goals.

Prepare and analyze branch performance metrics, trends, and risks for regional leadership review.

Coordinate branch schedules, leave planning, and resource allocation to maintain service levels and coverage.

Resolve escalated customer complaints with empathy and decisiveness, restoring confidence and retention.

Supervise cash management, vault operations, and safe-keeping procedures to safeguard assets.

Engage with local communities and business partners to enhance brand presence and referral opportunities.

Ensure adherence to internal policies and external regulations through regular audits and process improvements.

Foster a collaborative culture that motivates staff to deliver high-quality service and achieve personal development goals

Kotak Mahindra Bank is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.