Account Manager

Company Description Smart Bridge & APSCHE collaborate to create industry-aligned learning and employment opportunities for students and early-career professionals. The partnership focuses on bridging the gap between academic education and practical skills through structured programs, projects, and mentoring. By working closely with institutions and employers, Smart Bridge & APSCHE aim to improve career readiness and support sustainable workforce development. Team members contribute to impactful initiatives that enhance student outcomes and strengthen relationships between education and industry. The organization values collaboration, accountability, and continuous improvement in all engagement activities.

Role Description The Account Manager is a full-time, on-site role based in Palasa, responsible for managing relationships with educational institutions, partners, and other stakeholders. On a day-to-day basis, the Account Manager monitors program performance, coordinates communications, and ensures that commitments and timelines are met. This role involves organizing meetings, tracking deliverables, preparing status reports, and addressing inquiries or concerns from partner organizations. The Account Manager will collaborate with internal teams to align program objectives with partner expectations and support the implementation of student-focused initiatives. The position also includes identifying opportunities to deepen engagement, improve service quality, and support long-term partnership growth.

Qualifications

• Ability to manage client or institutional relationships, including stakeholder communication, expectation setting, and issue resolution.
• Skills in project coordination and organization, such as tracking milestones, maintaining documentation, and ensuring timely follow-up.
• Strong written and verbal communication skills, with the ability to prepare clear reports, emails, and presentations.
• Analytical and problem-solving abilities for interpreting program data, identifying trends, and recommending improvements.
• Comfort working on-site with cross-functional teams and external partners, with a collaborative and professional approach.
• Bachelor’s degree in business, management, communications, or a related field is preferred.
• Prior experience in account management, partner relations, education services, or program coordination is an advantage.
• Familiarity with basic office productivity tools and willingness to learn new systems and processes as required.