Account Manager

Company Description Indicaps Biopharma is a growing organization in the pharmaceutical and biopharma sector, focused on delivering high-quality products and services to healthcare providers and industry partners. The company aims to support better patient outcomes through reliable manufacturing, consistent quality standards, and responsive customer service. With operations based in and around Baddi, Indicaps Biopharma collaborates with clients across different regions and markets. Team members are encouraged to contribute ideas, uphold compliance, and help strengthen long-term customer relationships.

Role Description This is a full-time, on-site Account Manager role based in Baddi. The Account Manager will oversee a portfolio of customer accounts, ensuring timely communication, order management, and resolution of service or product-related queries. The role involves coordinating with internal teams such as sales, operations, production, and quality to meet client requirements and delivery timelines. Daily responsibilities include tracking account performance, preparing reports, managing contracts or agreements, and identifying opportunities to grow business with existing customers. The Account Manager will also support pricing discussions, maintain accurate account documentation, and contribute to process improvements that enhance customer satisfaction.

Qualifications

• Strong customer relationship management skills, including the ability to build trust, understand client needs, and maintain long-term partnerships.
• Proficiency in communication and presentation skills, with the ability to convey technical and commercial information clearly to diverse stakeholders.
• Solid organizational and time-management skills to handle multiple accounts, prioritize tasks, and meet deadlines in a fast-paced environment.
• Analytical and problem-solving abilities to interpret account data, address issues, and recommend practical solutions.
• Comfort with basic business tools and software (e.g., CRM systems, spreadsheets, word processing, and email platforms).
• Bachelor’s degree in Business, Life Sciences, Pharmacy, or a related field; relevant experience in pharmaceuticals, biopharma, or healthcare is an advantage.
• Knowledge of pharmaceutical or biopharma operations, regulatory considerations, and quality-focused environments is beneficial.
• Ability to work collaboratively with cross-functional teams, demonstrate integrity, and uphold non-discriminatory, inclusive practices.