Account Manager – B2B Service Sales & Client Retention

Job Title: Account Manager – B2B Service Sales & Client Retention

Location: Mumbai / Navi Mumbai, India

Employment Type: Full-Time

Shift/Hours: Alignment with US / UK business hours as required

About the Role

We are looking for an experienced Account Manager based out of Mumbai / Navi Mumbai to manage key international accounts, oversee post-sales relationships, and drive commercial revenue from existing business. In this role, you will bridge the gap between clients, service delivery teams, and senior leadership to secure renewals, drive upselling/cross-selling, and ensure top-tier client retention.

Mandatory Requirements

• B2B Service Sales Experience: Demonstrated background selling or managing solutions in professional services, IT/tech services, consulting, or managed services (not physical consumer goods/hardware).
• After-Sales & Account Farming: Track record of hitting revenue targets through contract renewals, expanding scope of work, and account mining.
• US / UK Client Exposure: Direct, daily experience interfacing with clients in the US and/or UK markets, with proven familiarity with their corporate culture, expectations, and communication standards.
• Shift Flexibility: Willingness and capability to support standard US or UK overlapping working hours from Mumbai/Navi Mumbai.

Key Responsibilities

• Client Relationship Management & Retention:
• Serve as the dedicated single point of contact for assigned US/UK client portfolios.
• Lead Quarterly Business Reviews (QBRs) and monthly governance calls with client stakeholders.
• Act swiftly as the escalation focal point to resolve operational friction and maintain high CSAT scores.
• Commercial Growth & Strategy:
• Identify upsell and cross-sell pipelines within assigned enterprise accounts.
• Own end-to-end commercial renewals, contract extensions, and service proposal drafting.
• Partner with delivery heads to align client strategic priorities with our service capabilities.
• Delivery Oversight & Financial Governance:
• Collaborate with technical and operational delivery units to ensure SLA and KPI compliance.
• Track financial health across accounts, including forecasting, margin profitability, billing cycles, and invoice collections.
• Prepare and present recurring performance reports for leadership and external stakeholders.

Qualifications & Skills

• Experience: 5–7+ years in B2B service-oriented account management, post-sales operations, or client servicing.
• Education: Bachelor’s degree in Business, Management, or related field (MBA preferred).
• Communication: Exceptional verbal and written English communication skills suitable for executive-level international client discussions.
• Location: Must be based in or open to commuting to Mumbai / Navi Mumbai.