Academic Counselor - Inside Sales

Company Description UNext Learning is dedicated to making higher education affordable and accessible to learners everywhere. The organization provides a full-stack technology platform that enables universities and colleges to offer online courses and degree programs. UNext focuses on supporting professionals who seek to re-skill, up-skill, and advance their careers through industry-relevant learning. Its programs are designed to drive measurable outcomes in workforce development for both learners and academic partners. UNext aims to be a lifelong learning companion, helping individuals unlock their potential without limitations of cost or location.

Role Description The Academic Counselor – Inside Sales is a full-time, on-site role based in the Greater Bengaluru Area. This role involves guiding prospective learners through academic program options, understanding their career goals, and recommending suitable online courses and degree programs. The Academic Counselor will handle inbound and outbound calls, follow up on leads, and convert inquiries into enrollments while maintaining accurate records in the CRM. Daily responsibilities include conducting structured counseling sessions, explaining program features and outcomes, addressing learner queries, and supporting them through the application and enrollment process. The role also collaborates with internal teams to share feedback from learners and contribute to continuous improvement in outreach and student support.

Qualifications

• Counseling skills in Student Counseling and Career Counseling to support learners in making informed academic and career decisions.
• Academic guidance expertise in Academic Advising and Education to recommend appropriate programs and learning pathways.
• Strong Communication skills, including clear spoken and written communication, active listening, and the ability to build rapport with diverse learners.
• Experience or interest in inside sales, lead management, and enrollment conversion within an education or edtech environment.
• Bachelor’s degree in any discipline, with preference for education, psychology, business, or related fields.
• Comfort using CRM tools and basic office software to manage learner data and track interactions.
• Ability to work in a target-driven environment, with strong organizational skills and attention to detail.
• Fluency in English; proficiency in additional regional languages is an advantage.