Zentiva Careers 2026 | Quality Specialist Complaints Jobs (Pharma Remote India)

Zentiva Careers 2026 | Quality Specialist Complaints Jobs (Pharma Remote India)

Zentiva Private Limited India – Remote (Ankleshwar Base) MSc / B.Pharm / PTA / Science Qualification 1+ Year Healthcare / Pharma Experience Full-Time Permanent Remote Role

Official Hiring Update: Zentiva Private Limited is actively accepting applications from qualified life sciences, chemistry, and pharmacy professionals for the full-time remote role of Quality Specialist Complaints.

Are you seeking remote pharmaceutical quality assurance jobs in India, product complaints specialist careers at Zentiva, or global pharma QA investigation openings? Leading European generics innovator Zentiva is actively recruiting for the position of Quality Specialist Complaints – Remote (Job ID: R2469699).

In this key remote quality assurance role, you will be responsible for end-to-end evaluation and investigation of customer and market product complaints, collaborating across manufacturing hubs, external CMO partners, and European regulatory teams to ensure absolute compliance with global cGMP standards. Candidates possessing a scientific education (MSc in Chemistry/Life Sciences, B.Pharm, Pharmacy Technician, or related) with at least 1 year of experience in healthcare, hospital, wholesaler, or pharmaceutical manufacturing are eligible.

Position Overview

Specification Field

Hiring Organization (0707) Zentiva Private Limited

Job Title Quality Specialist Complaints

Job Requisition ID R2469699

Work Location India – Remote (Ankleshwar Base)

Employment Type Full-Time, Permanent Position

Educational Background Scientific Education (MSc Chemistry/Life Sciences), B.Pharm, or PTA/PKA/CTA/MTA

Required Experience Minimum 1+ Year in Healthcare Sector (Pharmacy, Hospital, Wholesaler, or Pharma Manufacturing)

Core Competencies Market Complaints Intake, Root Cause Analysis (RCA), CAPA, cGMP Compliance

Technical Software Proficient in Microsoft Excel, Access & PowerPoint

Language Skills Business-Fluent English (Written & Verbal)

Date Posted 10 October 2026

Key Roles & Detailed Responsibilities

As a Quality Specialist Complaints at Zentiva, your primary responsibilities will include:

• Complaint Intake & Classification: Timely registration, risk-based classification, and logging of customer and market complaints for commercial drug products across European markets.
• Investigation Management: Coordinate with quality control labs, production facilities, packaging plants, and third-party contract manufacturers (CMOs) to investigate product defects.
• Root Cause Analysis (RCA): Apply structured investigation tools (5 Whys, Ishikawa diagrams) to identify root causes behind physical, chemical, and packaging deviations.
• CAPA Formulation & Tracking: Partner with site quality assurance leaders to design, verify, and close Corrective and Preventive Actions (CAPAs) preventing recurring deviations.
• Quality Database & Metrics: Maintain and query complaints repositories in MS Access and Excel; author periodic product quality reviews (PQR) and trend analysis summaries.
• Customer & Regulatory Responses: Draft comprehensive, evidence-based technical investigation letters for healthcare professionals, wholesalers, and regulatory authorities.
• Audit Readiness: Ensure complaint files, samples traceability, and associated CAPA documentation meet EU GMP and global regulatory audit expectations.

Eligibility Criteria & Candidate Profile

Educational Qualifications

• Master of Science (MSc in Chemistry, Analytical Chemistry, Microbiology, Biotechnology, or Life Sciences) or equivalent scientific degree.
• Bachelor of Pharmacy (B.Pharm) or recognized vocational healthcare credentials: Pharmacy Technician (PTA), Pharmacy Commercial Assistant (PKA), Chemical Technician Assistant (CTA), or Medical Technical Assistant (MTA).

Experience & Required Skillset

• At least 1 year of professional experience in healthcare, hospital pharmacy, pharmaceutical wholesale, or pharmaceutical manufacturing.
• Sound working knowledge of cGMP regulations, defect classification, and quality management systems (QMS).
• Advanced user capabilities in Microsoft Excel (data aggregation, Pivot tables, formula modeling), MS Access, and PowerPoint.
• Business-fluent written and verbal communication in English with professional email drafting capability.
• High personal initiative, structured problem solving, and ability to collaborate independently in a remote environment.

Why Join Zentiva?

• Global Healthcare Reach: Zentiva delivers reliable, high-quality medicines to over 100 million patients in more than 40 countries across Europe.
• Diverse Global Talent: Work alongside 5,400+ professionals across 30+ nations supported by 4 European manufacturing sites.
• Remote Work Flexibility: Build an international career with a permanent remote structure supporting global quality operations from India.
• Commitment to Patient Safety: Be directly involved in maintaining rigorous international standards for life-essential therapeutics.

Common Quality Specialist Complaints Interview Questions

• Q1. How do you prioritize and triage incoming pharmaceutical product complaints?

Answer Guidance: Categorize complaints by risk level: Critical (Class I – immediate hazard to health like contamination or mix-ups), Major (Class II – efficacy/purity impacts like out-of-specification results or defective seals), and Minor (Class III – cosmetic defects like crooked labels). Emphasize that Critical complaints require instant escalation, retention sample checks, and potential health authority notification.

• Q2. What methodology do you follow to conduct a thorough Root Cause Analysis (RCA)?

Answer Guidance: Explain using the 5 Whys and Fishbone (Ishikawa) diagram to evaluate Man, Machine, Material, Method, Measurement, and Environment (6M). Review batch production records, in-process testing data, analytical certificates of analysis (CoA), and environmental logs to isolate the exact point of failure.

• Q3. How do you establish effective CAPAs following a validated complaint investigation?

Answer Guidance: Detail that Corrective Action addresses the immediate issue (e.g., quarantine affected stock, re-calibrate equipment), while Preventive Action modifies procedures, updates SOPs, or provides operator re-training to eliminate the root cause permanently. Confirm that CAPA effectiveness must be monitored over subsequent production cycles.

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Q. Is this Quality Specialist Complaints position remote?

Yes, this position is a 100% remote opportunity based in India (Ankleshwar location base) supporting Zentiva’s global quality network.

Q. What educational background is required for this role?

Candidates holding a Master of Science (MSc in Chemistry/Life Sciences), Bachelor of Pharmacy (B.Pharm), or vocational healthcare credentials (PTA, PKA, CTA, MTA) with at least 1 year of healthcare experience are eligible.

Q. What technical competencies are essential?

Candidates need proficiency with Microsoft Excel, Access, and PowerPoint, strong problem-solving acumen, and business-fluent English communication skills.