User Experience Consultant

Position: Permanent

Role: Senior UX Designer

Experience: 5–7 Years

Location: Chennai (Remote/Hybrid)

Key Skills: UX Design, User Experience Design, Interaction Design, Human-Centered Design, Information

Architecture, User Journey Mapping, Wireframing, Prototyping, Mobile-First Design, Search UX, Figma, FigJam, Miro

About the Role

We are looking for a passionate UX Designer with 5–7 years of experience in designing intuitive, customer-centric

digital experiences for web and mobile applications. The ideal candidate should have strong expertise in user

centered design, interaction design, information architecture, wireframing, prototyping, usability evaluation, and

mobile-first design principles.

The designer will work closely with Product Managers, Business Stakeholders, UX Leads, UI Designers, Architects,

and Engineering teams to design seamless customer experiences for an enterprise eCommerce platform. This

engagement includes product discovery, guided shopping experiences, search experience optimization, comparison

tools, and mobile-first user journeys.

Key Responsibilities

• Collaborate with Product Owners, Business Stakeholders, and Engineering teams to understand business goals,

customer needs, and technical constraints.

• Create user personas, user journeys, customer journey maps, task flows, user flows, and information architecture.
• Design intuitive mobile-first user experiences for customer-facing eCommerce applications.
• Create low-fidelity and high-fidelity wireframes using Figma.
• Build interactive prototypes for usability validation and stakeholder reviews.
• Design guided customer journeys including decision-tree-based experiences, multi-step workflows, and

recommendation flows.

• Design product discovery experiences including product comparison, search journeys, and guided navigation.
• Create search experience designs including autocomplete, suggested searches, search filters, zero-result recovery,

and search refinement.

• Participate in UX discovery workshops, brainstorming sessions, and design thinking exercises.
• Conduct usability reviews and incorporate feedback into iterative designs.
• Work closely with UI Designers and Developers to ensure accurate implementation.
• Produce design documentation, annotations, UX specifications, and developer handoff artifacts.
• Ensure consistency with established Design Systems and component libraries.
• Participate in Agile ceremonies including Sprint Planning, Backlog Grooming, Reviews, and Retrospectives.
• Collaborate with cross-functional teams to deliver high-quality and customer-centric digital experiences.

Required Skills

UX Leadership

· UX Strategy

· Experience Strategy

· Design Thinking Facilitation

· Human-Centered Design

· Customer Experience Design

· Service Blueprinting

· Customer Journey Mapping

· Information Architecture

· Interaction Design

· User Flow Design

· Design Governance

· Usability Evaluation

· Accessibility (WCAG)

eCommerce Expertise

· Experience designing

· Enterprise eCommerce Platforms

· Product Discovery

· Guided Selling Experiences

· Product Comparison Tools

· Recommendation Systems

· Catalog Navigation

· Search Experiences

· Mobile Commerce

Search Experience

· Hands-on experience in

· Search UX

· Search Analytics

· Search Journey Design

· Autocomplete

· Search Suggestions

· Search Filters

· Search Facets

· Query Mapping

· Zero Result Recovery

· Personalization Strategy

· Search Optimization Recommendations

Design Tools

· Figma

· FigJam

· Miro

· Sketch

· Adobe XD

Collaboration Tools

· Jira

· Confluence

Analytics

· Experience with

· Google Analytics

· FullStory

· Hotjar

· Contentsquare

Enterprise Platforms

· Preferred experience with

· Salesforce Commerce Cloud (SFCC)

· Bloomreach Discovery/Search

· Enterprise Design Systems

· Component Libraries

· Design Tokens

Leadership Skills

· Executive stakeholder management

· Discovery workshop facilitation

· Design reviews