Travel Support Agent (Night Shift)

Europe Express is part of Travelopia, the world's leading specialist travel group. We create unforgettable European travel experiences and are committed to providing exceptional support to our travellers whenever they need us.

We're seeking a Travel Support Agent (Night Shift) to support customers travelling across Europe during critical overnight hours. You'll help resolve travel disruptions, coordinate solutions with suppliers, and ensure every traveller receives prompt, empathetic, and professional assistance.

What we’ll offer

• Competitive base salary: INR 800,000 – 10,50,000 per annum /Local Bonus Scheme
• Comprehensive health benefits
• Retirement savings plan with company contributions
• Generous paid time off allowance and birthday day off
• Flexible hybrid working schedules
• Parental leave and family-supportive policies
• Charity or volunteering time off
• Group-wide travel discounts

What You’ll Do

• Act as a key point of contact for travellers requiring in-destination assistance.
• Investigate and resolve customer concerns and service disruptions.
• Liaise with hotels, transport providers, and other travel suppliers.
• Arrange third-party services and alternative solutions when required.
• Ensure accurate and timely case documentation.
• Communicate effectively with internal teams and stakeholders.
• Follow established service standards and escalation processes.
• Identify opportunities to improve service delivery and customer experience

What you’ll bring

• Experience in customer service, reservations, travel operations, or hospitality.
• Strong communication and problem-solving abilities.
• Excellent attention to detail and organisational skills.
• Confidence managing urgent situations with professionalism and empathy.
• Comfortable learning and using multiple business systems.
• Proficiency in Microsoft Office.
• Experience with reservation systems, CRM tools, or supplier platforms is an advantage.
• Fluent English skills; additional languages are welcomed.
• Night shift from 8:30 PM IST to 5:30 AM IST, with a standard 5-day work week. Weekend and public holiday coverage forms part of the rotational. During night shifts, you'll work remotely from home.

We believe people perform best when they can be their true selves and diverse teams drive better results. We’re committed to fostering a diverse, equitable, and inclusive environment where everyone can succeed.

Travelopia ensures an inclusive workplace for all. If you need accessibility support during the recruitment process, please inform us here: Talent@Travelopia.com