Travel Manager

Company Description Luxury Vacations by Loyaltician™ is the premium holiday brand of Loyaltician CRM India Private Limited, with teams in Mumbai and Hyderabad. We not only sell curated vacations, but also experiential packages and bespoke trips across Thailand, Bali, Vietnam, Dubai, Japan, Africa, Europe and beyond, built on a network of ground partners and our own booking CRM. The Travel Manager runs the product, supplier and operations side of this business day to day, keeps guests delighted from first quote to return flight and works on goals and timelines!

Key responsibilities

Product management

• Own relationships with suppliers, hotels, airlines and ground partners: negotiate rates, allotments, inclusions and payment and cancellation terms.
• Make fast, accurate proposals, clear communication and no surprises on price or inclusions.
• Oversee confirmations, vouchers, dockets, payments and receipts, and handle changes, personal preferences and cancellations with care.
• Resolve issues during travel quickly with the ground partners, and follow up after the trip for feedback and repeat business.

Business orientation

• Track revenue, cost, margin and cash flow by destination, supplier and sales associates.
• Control supplier payables, forex exposure, GST and TCS treatment, and refunds and credit notes along with the Accounts Team.
• Find volume opportunities, and stop products that do not earn their place or resonate with our brand.

Team and systems

• Guide the sales associates and operations team on products, pricing and supplier rules, and run weekly pipeline and booking reviews.
• Work with the founders on destination strategy, new partnerships and the website.
• Keep the CRM and package master accurate so sales, finance and operations all work from the same numbers.

The right candidate

Likeable, well spoken and smiling personality who can deal with all stakeholders of the business and resonate with our objectives!

Must have spent atleast a few years in the travel trade, curating packages, making sales and delivering experiences. People with experiences in selling cruises are welcome too.

Can work independently and execute stratgegy for various markets and teams.

Commercial and curious - looking at the business as a whole and not just a booking.

What we offer

Competitive compensation (best in the business) including sales incentives and bonuses.

Working environment to thrive and excel.

Opportunities to step up and advance quickly to the next level.

Interested ? Send your cvs to nikhil@loyaltician.com and looking forward to connect with you soon!