Travel Consultant ( Navi Mumbai )

Key Responsibility Areas

• Manage assigned leads and initiate customer contact as per the daily sales plan.
• Understand customer requirements such as destination, departure city, travel date, number of passengers, hotel category, inclusions, trip purpose, and food preference.
• Prepare customized travel packages using suitable existing packages or creating new packages when required.
• Prepare quotations by reviewing the day-wise itinerary, hotels, flights, prices, and package inclusions.
• Share quotations with customers through email and WhatsApp and explain the package details clearly.
• Follow up with customers at the agreed time and record customer responses, changes and next follow-up dates in the CRM.
• Handle customer requests related to package changes, fare conditions, availability and approved discounts.
• Confirm booking requirements and collect the required customer documents and booking information.
• Generate and share payment links and guide customers through the payment process.
• Process confirmed bookings, update full or partial payment details, and maintain accurate transaction records.
• Coordinate with the Operations Team for flights, hotels, sightseeing, tours, transfers, costing, guest details and final confirmations.
• Share booking confirmations, tickets, invoices, payment information, and other required documents with customers and maintain complete CRM records.

Performance will be measured based on

• Lead Follow-Up: Timely follow-up of assigned leads and customer inquiries.
• Lead Conversion: Conversion of qualified customer inquiries into confirmed bookings.
• Quotation Accuracy: Accuracy of itinerary, hotel, flight, price, and inclusion details.
• Response Time: Timely response to customer inquiries, changes, and follow-ups.
• CRM Accuracy: Complete and timely updating of customer conversations, requirements, follow-ups, and booking information.
• Booking Accuracy: Correct entry of customer, document, payment, and booking details.
• Customer Service: Clear communication and smooth handling of customer requirements and concerns.