Travel Consultant (Canada–India Sector) (Chandigarh)

Job Title: International Travel Consultant – (Night/Early Shifts)

Location: Phase 8, Industrial Area, Mohali (100% On-Site)

Compensation: ₹20,000 – ₹35,000 per month (Based on relevant GDS & travel experience)

Shift Windows: Rotational Night Shifts (8:00 PM IST start or 2:00 AM IST start) | 6 Days a Week

Mandatory Requirements (Please Read Before Applying)

Applications that do not meet these four criteria cannot be considered

• Physical Location: Must currently reside in the Tricity area (Mohali, Chandigarh, Kharar, Zirakpur, Panchkula) or have immediate local accommodation. We do not offer relocation support or Work-From-Home.
• Independent Transport: Must have reliable personal transport (own two-wheeler/four-wheeler) for commuting during night and early morning hours (2:00 AM / 8:00 PM). Cab facility is NOT provided.
• English Proficiency: Fluent spoken and written English is mandatory. You will be communicating directly with Canadian clients and international airline desks.
• Work Schedule: 6 days a week on-site in Phase 8, Mohali, aligned with Canadian operational hours.

About the Role

We are hiring Travel Consultants dedicated to the Canada-to-India travel corridor. You will handle flight bookings, pre-issuance Quality Control, fare audits, transit compliance, and post-sale passenger servicing.

Key Responsibilities

• GDS Search & Booking: Search, build, and issue international flight itineraries primarily on Travelport / Galileo (Amadeus experience is a plus).
• Pre-Ticketing Quality Control (QC): Audit files prior to ticketing—verifying name formats, passport validity, secure flight data, baggage rules, and fare conditions.
• Transit & Route Compliance: Confirm transit visa regulations (Schengen direct airside transit, UK DATV, US transit, Gulf hubs) for Indian passport holders traveling from Canada.
• Fare Audits & Routing: Optimize routings to find competitive fares across major carriers on high-volume North American corridors.
• Post-Ticketing Support: Manage inbound calls and queues for date changes, re-issuances, cancellations, refunds, schedule changes, and irregular operations (IROPs).

Candidate Profile

• Experience: Prior experience in international ticketing, airline reservations, or travel agency operations is preferred. Candidates from high-volume international BPO / customer support backgrounds with exceptional English communication will also be evaluated.
• GDS Knowledge: Functional knowledge of Galileo or Amadeus commands is strongly preferred.
• Communication: Transparent, professional verbal English suitable for North American customers.

Benefits & Workplace Perks

• Performance incentives
• Health insurance coverage
• Leave encashment
• Life insurance