Trade Relationship Manager

ROLES AND RESPONSIBILITIES

• Responsible for advancing the sales process, closing new business, and achieving/assisting in sales targets.
• Actively participate in the planning and execution of the company’s marketing activities, providing vital inputs based on interactions with prospects.
• Support and service existing customers by addressing their queries and resolving issues.

DETAILED DESCRIPTION

• Work on sales leads received through platform transactions, on-ground sales personnel, and digital marketing sources.
• Establish connections with potential clients, explain product/service capabilities, and finalise sales presentations.
• Assist in the creation of Requests for Proposals (RFPs).
• Discuss commercial terms with potential clients.
• Address queries raised by prospective clients.
• Liaise internally for necessary inputs and approvals.
• Finalise contracts and close deals.
• Ensure receipt of subscription fees as per agreed terms.
• Assist Relationship Managers in the execution of their account and territory strategies.
• Support the company’s strategic and ongoing marketing and brand awareness campaigns.
• Drive prospect participation in internal and external events and webinars.
• Extend support to clients during the onboarding process.
• Respond to queries related to subscription plans and offerings.
• Log and escalate customer complaints appropriately to ensure timely resolution.
• Make regular calls to existing clients for proactive service and support.
• Resolve any issues faced by clients regarding subscription fee payments.
• Address client queries related to transaction processing by coordinating internally and following up with accurate responses.
• Guide customers on IT-related issues on the 360tf platform or arrange expert support when required.
• Work closely with Relationship Managers to understand client requirements and deliver the best level of service to each customer segment.
• Handle queries raised by referral partners related to customer service.
• Systematically document customer interactions, turnaround times, and complaint resolutions.
• Produce regular MIS reports on customer complaints, turnaround time analysis, and resolution outcomes.

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