Telesales Executive

Company Description NetCrafty Media Pvt Ltd is a results-driven digital marketing and branding agency that helps businesses build strong online identities and achieve measurable growth. The team combines data-backed marketing strategies with creative execution to generate leads, increase visibility, and scale brands across digital channels. Core services include SEO, paid advertising, social media marketing, website design and development, branding and graphic design, video editing and motion graphics, studio services, and professional training programs. With a focus on performance, innovation, and transparency, NetCrafty works closely with clients to tailor solutions to their specific business goals. The company partners with startups and established organizations alike to turn ideas into impact and convert clicks into meaningful business results.

Role Description The Telesales Executive is a full-time, on-site role based in Bathinda, responsible for driving sales and lead generation through outbound and inbound calls. This role includes contacting prospective and existing customers, explaining digital marketing and branding services, and identifying client needs to offer suitable solutions. The Telesales Executive will follow up on leads, maintain accurate records of calls and outcomes in CRM or tracking tools, and support the sales team in meeting individual and team targets. Day-to-day tasks also involve addressing basic customer questions, scheduling appointments or demos for senior team members, and collaborating with marketing and operations to ensure a smooth customer journey. The role requires consistent performance, adherence to call quality standards, and active participation in training to improve product knowledge and sales techniques.

Qualifications

• Strong Communication skills, including clear telephone etiquette and the ability to explain services simply and persuasively.
• Customer Service and Customer Support skills to handle inquiries, resolve basic issues, and build positive long-term relationships.
• Lead Generation and Sales skills to identify prospects, qualify leads, follow up effectively, and convert calls into business opportunities.
• Ability to work toward targets, with basic understanding of telesales metrics (conversion rates, call volumes) and CRM or lead-tracking tools.
• High level of professionalism, resilience, and willingness to learn about digital marketing and branding services.
• Minimum high school diploma; a college degree in business, marketing, or a related field is an advantage.
• Prior telesales or call center experience is preferred; experience in digital marketing or advertising services is a plus.
• Comfort working on-site in Bathinda and collaborating with cross-functional teams in a fast-paced environment.