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Technical Writer|Mumbai|2+Years

  • FYND (Shopsense Retail Technologies Ltd.)
  • India, M...
  • 2 - 6 Yrs

Job Description

  • Plan, create and edit user guides for our products.
  • Ensure technical content is well-formatted, grammatically correct, and professional.
  • Help review and create UI text, such as tooltips, error messages, and labels for buttons/fields in the software.
  • Create video tutorials to supplement the existing documentation.
  • Gather continuous feedback from the business team and address their content requirements.
  • Collaborate with other writers, designers, and developers to create marketing collaterals, such as blogs.
  • Help developers and other members of the company who have documentation-related queries.

Job Responsibilities

  • 3+ years of relevant experience in technical writing.
  • Strong attention to detail and a willingness to learn.
  • Proven experience in writing, editing, researching, and planning software documentation.
  • Excellent skills in grammar, communication, and interpersonal skills.
  • Familiarity with Git commands and GitHub/GitLab for version control.
  • Experience using static site generators and following docs-as-code method (in Sublime or VS Code).
  • Familiarity with image and video-editing tools (Snagit/Photoshop, Filmora/Camtasia).
  • Decent knowledge about HTML and CSS (need not be in a professional context).
  • Confident to work with several teams in parallel.
  • Ability to work independently with minimal supervision.
  • Knowledge in the e-commerce domain will be a huge plus.
  • Familiarity with API documentation.

Location

Mumbai, Maharashtra, India