Technical Writer I

The Technical Writer is responsible for preparing articles and other supporting documents to communicate complex and technical information to a diverse internal and public audience.

Key Responsibilities

• Work with and learn new technology as it emerges
• Dig deep into web hosting trends and share that knowledge with a diverse audience
• Determine the needs of end users and tailor technical documentation to meet those needs
• Work with technical staff to make products easier to use and thus need fewer instructions
• Write and review documentation for products
• Gather and apply feedback from customers, technicians, and developers
• Revise documents as new products and information emerges
• Ensure technical verbiage is easy to understand by the layperson
• Prepare charts, graphs, or forms to go along with rough drafts
• Adjust copy to match company style
• Understand how AI consumes and uses documentation on the internet
• Use AI to assist in preparing and revising documentation drafts
• Use project management software to help prioritize incoming work and company projects
• Participate in the incident management process as required to support overall issue resolution and system and/or service restoral

Requirements

• Knowledge of each of the components of the LAMP and WIMP stacks
• Working knowledge of cPanel/WHM and Plesk
• Basic familiarity with various CMS's and what they do
• Functional knowledge of WordPress & HTML
• Excellent written and oral communication skills, well-developed problem-solving skills, and a fine eye for detail
• Strong organization skills and ability to establish priorities
• Ability to move quickly and respond to on-demand projects

Preferred Qualifications

• Bachelor's degree or equivalent experience in English, journalism, technical writing, library science or related field
• A passion for web hosting technology
• Strong technical savvy, the ability to quickly learn new technology as it becomes available
• High degree of discretion, full awareness of, and sensitivity to all Intellectual Property matters, documents and communications