Technical L1/L2 Network Field Engineer

The Technical Field Engineer is responsible for on-site installation, maintenance, and troubleshooting of networking and surveillance systems at client locations. The role involves hands-on field work including networking setup, CCTV installation, cable laying, and resolving technical issues. The position requires regular travel, site visits, and occasional tower work when required.

Key Responsibilities

• Installation & Configuration
• Install, configure, and maintain networking equipment such as routers, switches, and wireless devices for Point To Point & Multi Point.
• Install and configure CCTV camera systems, DVR/NVR units, and surveillance networks.
• Perform LAN cable laying, fiber or network cable routing, and proper termination.
• Ensure all installations follow company standards and safety guidelines.
• Technical Troubleshooting
• Diagnose and resolve issues related to LAN, WAN, wireless networks, and CCTV systems.
• Troubleshoot connectivity issues, network failures, and equipment malfunctions.
• Escalate complex technical problems to senior engineers when necessary.
• Field Support & Site Visits
• Provide on-site technical support at customer locations.
• Conduct installations, system upgrades, and maintenance visits.
• Travel within and outside the city for installation and troubleshooting work.
• Tower Work (When Required)
• In certain cases, the engineer may need to climb communication towers to install or maintain wireless equipment.
• All tower work must be performed using proper safety equipment and tools provided by the company.
• Additional incentives will be provided for tower climbing work as per company policy.
• Client Communication
• Communicate with clients to understand issues and provide technical solutions.
• Provide basic training or guidance to clients on system usage and maintenance.
• Maintain professional relationships and ensure client satisfaction.
• Documentation & Reporting
• Maintain records of installations, service visits, and technical issues resolved.
• Prepare service reports and update internal tracking systems.
• Document troubleshooting procedures and installation details.
• Preventive Maintenance
• Perform routine checks on networking equipment and CCTV systems to ensure stable operation.
• Identify potential issues and resolve them before they affect service.

QualificationsEducational Background

• Diploma or Bachelor’s degree in Information Technology, Electronics, Networking, or any related technical field.

Skills Required

• Knowledge of LAN, WAN, and wireless networking
• Understanding of IP addressing and subnetting
• Point To Point & Multi Point
• Experience with CCTV installation and configuration
• Knowledge of network cable laying, termination, and basic electrical tools
• Basic understanding of CCNA or networking fundamentals
• Strong troubleshooting and problem-solving skills
• Good communication and client-handling abilities

Requirements

• Must have own bike for field visits.
• Must have own laptop for technical work and reporting.
• Willingness to travel within and outside the city for installations and support.
• Comfortable with field work including cable laying, equipment installation, and occasional tower climbing.

Working Hours

• 9:30 AM – 6:30 PM, additional hours may be required depending on project or client needs.

Job Type

Full-time

Benefits

• Health insurance
• Life insurance
• Paid sick leave
• Paid time off
• Travel reimbursement for approved work-related travel
• Additional incentives for tower climbing work

HR Manager

9420004417

www.avishkar.net

Job Types: Full-time, Permanent

Pay: ₹14,000.00 - ₹35,000.00 per month

Benefits

• Cell phone reimbursement
• Commuter assistance
• Health insurance
• Internet reimbursement
• Paid time off

Work Location: In person