Technical Documentation Writer

About Letitbex AI

Letitbex AI is a fast-growing AI-driven technology company focused on building intelligent, scalable, and enterprise-grade solutions. We work at the intersection of AI, data engineering, cloud, and business transformation, helping organizations unlock real value from artificial intelligence.

Position: Technical Documentation Writer

Experience: 3-6 Years

Notice Period: Can be considered up 15 Days

Key Responsibilities

• Product & Technical Documentation
• Create Product Documentation: Develop clear and structured documentation for SaaS products, AI solutions, applications, modules, workflows, and system features.
• Translate Technical Concepts: Convert complex technical and functional concepts into easy-to-understand documentation for developers, implementation consultants, administrators, and end users.
• Document Product Workflows: Create detailed documentation covering end-to-end business and system workflows, including user actions, system responses, validations, approvals, exceptions, and integrations.
• Maintain Documentation: Continuously update documentation based on new product releases, enhancements, configuration changes, and deprecated functionality.
• Requirements & Product Documentation
• Understand Requirements: Review PRDs, BRDs, user stories, functional specifications, API specifications, architecture documents, and Jira tickets to understand product requirements.
• Collaborate with Product Teams: Work closely with Product Managers and Business Analysts to convert requirements into structured product and technical documentation.
• Document Business Rules: Clearly capture business rules, validations, dependencies, assumptions, configurations, and exception scenarios.
• Create Release Documentation: Prepare release notes, feature documentation, enhancement summaries, migration notes, and known-issue documentation for product releases.
• Enterprise & Implementation Documentation
• Implementation Guides: Create step-by-step implementation and configuration documentation for enterprise customers.
• Configuration Documentation: Document tenant-level configurations, roles, permissions, workflows, business rules, and system parameters.
• Process Documentation: Create SOPs, process guides, operational manuals, implementation playbooks, and administrator guides.
• RFP/RFI Support: Support Product, Pre-Sales, and Implementation teams by creating technical responses, solution descriptions, process flows, and capability documentation for RFP/RFI requirements.
• Documentation Quality & Validation
• Technical Validation: Work with Engineering, QA, Architects, and Product teams to validate that documentation accurately represents the actual product behavior.
• UAT Documentation: Support UAT teams by documenting test scenarios, expected system behavior, business workflows, and user instructions.
• Documentation Audits: Regularly review existing documentation to identify outdated, incomplete, duplicated, or inconsistent information.
• Quality Standards: Ensure documentation follows established standards for terminology, structure, formatting, version control, and readability.

Required Qualifications & Skills

Core Domain & Education

• Technical Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
• Professional Experience: 3+ years of experience in Technical Writing, Product Documentation, Software Documentation, API Documentation, or Technical Content Development.
• Enterprise Software Exposure: Experience working with SaaS, HRTech, ERP, VMS, AI/ML, other enterprise software products is preferred.

AI & Modern Technology Skills Understanding

• AI Literacy: Understanding of fundamental AI/ML concepts, LLMs, Generative AI, RAG, AI agents, prompts, training vs. inference, and AI application workflows.
• AI-Assisted Content Creation: Experience using AI tools to improve documentation productivity while maintaining human review and technical accuracy.
• Knowledge Management: Understanding of structured knowledge bases and documentation required to support AI-powered enterprise search and conversational assistants.

Added Advantage

• Enterprise Application Knowledge: Experience documenting HRMS, HCM, ERP, VMS, CRM, Procurement, Finance, or other enterprise platforms.
• Integration Knowledge: Exposure to SAP, Workday, SuccessFactors, REST APIs, webhooks, middleware, or third-party integrations.
• RFP/RFI Experience: Experience creating technical responses and documentation for RFPs, RFIs, proposals, and enterprise customer requirements.
• Agile Experience: Experience working in Agile/Scrum environments with Product Managers, Developers, QA Engineers, and Business Analysts.
• Developer Documentation: Experience with Swagger/OpenAPI, Postman, Git, Markdown, or developer portals.
• Process Modelling: Ability to represent workflows using flowcharts, swimlane diagrams, BPMN, UML, or similar techniques.

Soft Skills

• Technical Communicator: Exceptional ability to communicate complex technical and business concepts in simple and structured language.
• Stakeholder Management: Ability to collaborate effectively with Product Managers, Engineers, Architects, QA, Business Analysts, Implementation Consultants, and customers.
• Detail Oriented: Strong attention to technical accuracy, terminology, data, process flows, and business rules.
• Curious Learner: Ability to quickly understand unfamiliar products, technologies, APIs, and business domains.
• Structured Thinker: Ability to break complex systems into logical workflows, components, dependencies, and user journeys.
• Cross-Functional Communicator: Ability to move seamlessly between discussions with a developer, Product Manager, implementation consultant, and business user.
• Ownership Mindset: Ability to independently identify documentation gaps and drive them through creation, review, approval, publication, and maintenance.