System & Process Development Manager-Facility Management

Key Responsibilities

• Conduct a comprehensive process audit and identify operational and compliance gaps.
• Develop standardized SOPs, policies, work instructions, checklists, registers and forms.
• Establish document version control, approval procedures and a centralized document repository.
• Build manpower deployment, attendance, absenteeism, replacement and recruitment tracking systems.
• Standardize client onboarding, site takeover, daily reporting, SLA monitoring, inspections and escalation procedures.
• Develop employee handbook, disciplinary procedures, onboarding, training and performance management frameworks.
• Establish KPI dashboards, management information systems and departmental accountability matrices.
• Develop quality audits, safety procedures, statutory compliance trackers and corrective action systems in coordination with relevant specialists.
• Train employees and supervisors and ensure implementation at client sites.
• Conduct periodic audits and submit management reports on compliance, gaps, corrective actions and improvements.

Required Qualifications

• Graduate or postgraduate qualification in Business Administration, HR, Operations or a related discipline.
• 5–8 years of relevant experience in facility management, workforce outsourcing, housekeeping, security or multi-location operations.
• Proven experience in independently developing and implementing SOPs and operational policies.
• Strong Excel, MIS, process mapping, reporting and documentation skills.

Expected Outcomes

• Approved and controlled company-wide SOP and policy framework.
• Standardized operational reporting across client locations.
• Clearly defined responsibilities, KPIs, escalation paths and approval authorities.
• A sustainable continuous-improvement and internal-audit system.

Pay: ₹35,000.00 - ₹50,000.00 per month

Benefits

• Cell phone reimbursement
• Provident Fund

Education

• Master's (Preferred)

Experience

• Business Development Manager: 5 years (Preferred)

Language

• English (Preferred)

Shift availability

• Day Shift (Preferred)

Willingness to travel

• 100% (Preferred)

Work Location: In person