System Administrator Chennai (India)

Junior System Admin

Experience: Fresher

Location: Chennai (Work from Office)

Employment Type: Full Time

We are looking for an IT Support Executive to handle

front-end IT support at our Chennai office,

serving approximately 200+ employees with 90 average daily

in office users.

This role is the first point of contact for all end-user IT requests — from

password resets to workstation setup to basic troubleshooting.

The ideal candidate is approachable,

responsive, and reliable.

You should be comfortable handling a high volume of requests, updating

tickets promptly, and escalating issues

Key Responsibilities

• End-User Support & Ticketing (50%)
• Serve as the first point of contact for all IT support

requests at the Chennai office

• Handle ticket queue in Zoho Desk — log, categorize, resolve,

and close tickets within defined

• SLAs
• Resolve common issues: password resets, account unlocks,

printer/scanner problems,

• connectivity issues, email setup
• Update every ticket with resolution notes before closing —

no ticket closed without

• documentation
• Escalate unresolved issues to L1/L2 team members with explicit

details of troubleshooting

• already done
• B. Workstation & Device Management (25%)
• Set up workstations for current joiners — desk, system,

peripherals, software installation, access

• verification
• Handle laptop/desktop hardware issues — coordinate with

Store team for repairs or

• replacement
• Assist with conference room setup, video conferencing

equipment, and AV support

• Manage peripheral inventory — keyboards, mice, monitors,

cables, adapters

• Support employee offboarding — collect devices, verify asset

returns, update records

• C. Access & Account Support (15%)
• Assist with basic access requests — Wi-Fi setup, VPN

configuration, email setup on mobile

• devices
• Support access card provisioning and basic onboarding IT

tasks under guidance from L1/L2

• team
• Maintain a log of all access changes and recent joiner setups

for audit