Support Engineer Mumbai (India)

Job Title: Support Engineer Job Location: Hyderabad, India Worksite: Onsite (100%)About WCT: Wafer Wire Technology Solutions (WCT) specializes in delivering comprehensive Cloud, Data and AI solutions through Microsoft's technology stack. Our services include Strategic Consulting, Data/AI Estate Modernization, and Cloud Adoption Strategy. We excel in Solution Design encompassing Application, Data, and AI Modernization, as well as Infrastructure Planning and Migrations. Our Operational Readiness services ensure seamless Dev Ops, ML Ops, AI Ops, and Sec Ops implementation. We focus on Implementation and Deployment of contemporary applications, continuous Performance Optimization, and future-ready innovations in AI, ML, and security enhancements. Delivering from Redmond-WA, USA, Guadalajara, Mexico and Hyderabad, India, our scalable solutions cater precisely to diverse business requirements and multiple time zones (US time zone alignment). About Job/Role : We are seeking a skilled Support Engineer to manage helpdesk tickets for our customers. Responsibilities: Knowledge of Office 365 technologies, particularly Microsoft Teams and apps in the Office Admin center. In-depth knowledge of Microsoft Teams features, functionalities, and best practices. Familiarity with Microsoft 365 and Share Point integration with Teams. Ability to analyze and interpret data captures and trace logs to resolve customer issues in production settings. Experience working with network capture and analysis tools like Fiddler and Developer tools (Browser). Owning, investigating, and solving complex customer technical issues while acting as an advisor to the customer, collaborating within and across teams leveraging troubleshooting tools and practices. Engaging with Microsoft Engineering/Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements. Experience supporting the M365 suite of products and tro